Delete viewers from the license  [SOLVED]

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Delete viewers from the license

Postby semm05 » Tue May 09, 2017 6:57 am

Dear all,

How can I delete viewers of my license? I have remove jet reports application from the computers of few users and reinstall this to new users. But the license still remember the old users. Anyone tips tricks?


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Re: Delete viewers from the license  [SOLVED]

Postby HPDeskJet » Tue May 09, 2017 8:47 am

Hello -

This can be done using the Jet Reports Licensing Portal.

You have not yet arranged for someone in your organization to have access to the portal, you can do so by contacting or (depending upon your location).
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Re: Delete viewers from the license

Postby CCJetXP » Tue May 09, 2017 8:49 am

Hello semm05,

If your goal is to re-assign the viewer licenses to other users, you would first need to delete these user licenses in order to free them up to be used by other users.
You would need to send an email to your regional license department.
Do you have that email address?
Or you can send an email to and this will generate a support ticket in their system.


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Re: Delete viewers from the license

Postby semm05 » Fri May 12, 2017 1:14 am

I have send an email to our regional license department. It's solved!
Many thanks

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